Terms & Conditions

1. General Information

These terms and conditions apply to the use of the website and by accessing this website and/or placing placing an order, users (hereinafter referred to as ‘you’ or ‘customer’) agree to be bound by the terms and conditions of Green Tool Company (hereinafter referred to as ‘we’ or ‘our’).

These terms and conditions may be changed at any time without prior notice. Even after care and effort in updating the website, the content of the page might be incorrect and/or incomplete. Product pictures shown on the website are for illustrative purpose only. Variations in size, colour and shape may occur due to the nature of our products. The sizes and colours of our product may vary from time to time and all sizes and descriptions are approximate. We have the right to deny customer access to the website and/or services provided on the website. Access to the website can be monitored.

2. Conclusion of Agreement

The offer on the website is a non-binding invitation for the customer to place an order with us. By clicking ‘confirm order’ and submitting the order by payment on the website, the customer makes a binding offer for concluding a contract of purchase. Before finalising the order form, the customer has the opportunity to check if the details of the order are correct. Before finalising the order form, the customer has the opportunity to check if the details of the order are correct. We store the contract’s content and will send you the details of your order as well as our general terms by e-mail. You can find the terms on our website at all times.

3. Privacy Policy

Please read our separate privacy policy, which explains how we will not pass on your details to any third party.

4. Return Policy

For all cancellation and return issues you can contact us by e-mail. Always state your order number when mailing regarding your order. Our address is 28 Inkpen Road, Kintbury, Berks, RG17 9T.

Rights of Withdrawal
You have the unconditional right to cancel the purchase of a good without being obliged to state any reason. We must be notified of the cancellation in writing or in another durable medium (e.g. e-mail).

If your cancellation is received whilst the order is being processed we will endeavour to retrieve it back and arrange your refund. For a cancellation received whilst in transit, we will ask you to refuse the parcel at your door and you will be refunded once the delivered goods have been returned.

If you want to cancel at any time within the ‘cooling off period of 14 working days, beginning in the day after you receive the item, please note that you will be responsible for sending the goods back to us in their original condition and for the costs of returning the items to us unless we delivered them to you in error, or if the item is damaged. You will be refunded once the delivered goods have been returned.

Exceptions to the right to cancel
For the supply of goods made to the specifications of the consumer or which by reason of the nature of the product cannot be returned and/or are liable to deteriorate.

Damaged goods

We endeavour to carefully package and protect the product for transit. If there is something wrong with your item(s) on delivery, just contact us as soon as possible describing the problem and we will happily replace the item free of charge under your guarantee. However, we may ask for photos to establish the problem and for quality control purposes.

Incorrect goods

If you have received an item you have not ordered, please contact us within 14 days by phone or e-mail to inform us. We will happily send out the correct item free of charge.

Substitutes

If you order an item and we have run out of stock, we will not substitute it until we have contacted you first and asked you you choose a suitable replacement or accept a new delivery date.

5. Prices and Delivery Costs

Delivery costs are charged separately and shown separately in the invoice. Delivery costs may depend on the order weight and the delivery location. Current shipping prices can be viewed in the section entitled ‘Delivery’. We deliver to mainland UK only.

6. Payment & Security

All transactions are processed over a secure (encrypted) connection (SSL). You can check this by the fact that your browser shows a padlock on checkout. We do not store any credit card information on our system, the credit card you enter is sent direct to the credit card processor (PayPal). Your account or credit card number is not known by us. Our credentials have been verified by PayPal. Payment can be made by credit card, PayPal and Bank Transfer or any other method shown on our website at the time you place your order.

7. Delivery/Shipment

Products are shipped using various 3rd party mail and parcel carriers. All delivery times are based on their delivery schedules. We cannot be held responsible for delays in delivery caused by these parties or any other third party involved. We will deliver your order to the address you specify, if this address is not accurate we cannot be held responsible for loss of goods.